// Less Work Reaching Humans
Privacy Policy
This covers two different groups: people who visit this website, and clients whose business data our assistants handle. The website part is short, because this site collects almost nothing.
Last updated 16 September 2026
## Visiting this website
No analytics. No tracking pixels. No advertising cookies. This site sets no cookies at all. There are no forms to fill in, so there is nothing for us to collect. The buttons on this site open your own email program.
Nothing on this page loads from anyone else. No third-party fonts, no scripts, no embeds, no trackers. Everything you're reading came from this site's own address.
This marketing site is served through a content delivery network, which keeps short-lived request logs (your IP address, the time, the page you asked for) at the location that serves you, and some of those locations are outside Canada. That applies to this public website only.
The Canadian commitment covers the service and the business data inside it. This public marketing site is a separate thing. We'd rather say that plainly than let the two get blurred.
## If you email us
We keep what you send and our replies, for as long as it takes to answer you and to keep a record of what was agreed. We don't add you to a mailing list. There isn't one.
## What we hold for clients
Only what your assistant needs to do its work: customer records, pricing, job history, your rules and exceptions, and documents you hand us.
We don't take health records, legal files, or regulated financial data. If we can't hold something safely and legally, we say so before we start.
## Where it lives
Your business data is processed and stored on dedicated hardware located in Canada. Each client runs on their own machine, so your records sit alone on it. The language model that handles judgment calls runs on that same Canadian hardware, which means your customer list is never sent to a third-party AI service.
The Trust Centre sets out the hosting arrangement in more detail.
## Who else is involved
Telegram. You talk to your assistant through Telegram, and their servers are not in Canada. Your commands and notifications pass through their infrastructure. Your business data does not.
Stripe. Billing runs through Stripe, which holds your billing contact details and payment information and processes them outside Canada. Stripe holds none of your business records. If you'd rather not have billing details leave the country, ask us about paying by cheque or e-transfer instead.
That is the complete list. Nobody else touches it.
## How long we keep it
We keep client data while it's needed to provide the service. After the agreement ends, it moves through our normal deletion and backup processes.
You can ask for an export or earlier deletion. What we can provide depends on reasonable scope, technical availability, applicable law, and the terms of your agreement.
Some records may be kept where needed for tax, accounting, security, backups, disputes, or other legal and operational reasons. Billing records are separate from your business data.
## Your rights
Under Canadian privacy law you can ask what personal information we hold, ask for a copy, ask us to correct it if it's wrong, and withdraw consent for us to hold it. Write to privacy@stackshard.com and we'll respond as required by applicable law.
Where your client is the one whose information we hold on your behalf, we'll pass the request to you rather than answering it ourselves, because the records are yours.
If you aren't satisfied with how we've handled it, you can complain to the Office of the Privacy Commissioner of Canada.
## If something goes wrong
If client data is lost or exposed, we notify the client and others when applicable law requires it. Any notice contains the information reasonably available to us at that time.
## If we're sold or we stop trading
We don't sell client data as a product. If StackShard Ltd. is acquired, reorganized, or wound down, client data may move as part of that change where the law permits. We give notice where required by law or where reasonably practicable.
## Changes to this policy
We date every version and may update this policy as our services, practices, or legal obligations change. We give notice of material changes where required.
## Who we are
Less Work Reaching Humans is a practice of StackShard Ltd., operating from Ontario, Canada. We operate under PIPEDA and applicable provincial privacy law, including Quebec's Law 25 where it applies.
Privacy questions and breach reports: privacy@stackshard.com