// Less Work Reaching Humans

Trust Centre

## Where your data lives

Your business data (customer records, pricing, job history, documents) is processed and stored on dedicated hardware located in Canada.

That means Canadian infrastructure. Not the Canadian region of a global cloud platform. Not a data centre on Canadian soil that answers to an American company.

No business data crosses the border. Not for processing, not for backups, not for monitoring.

## What “private” means here

Each client runs on a dedicated server. The records and the assistant sit alone on that machine. Nobody else's business is on it.

## What's running under the hood

The assistant uses an AI language model to handle the judgment calls inside each task. Which customer is this. Which rate applies. Whether this line item looks off.

The model runs on that same Canadian hardware. There's no call out to OpenAI, Google, or anyone else. The customer list never reaches a third party's servers.

The model doesn't choose what steps to take. The steps are fixed, written down, and auditable. The model fills in the judgment inside a step we defined. If you ask for something outside the tasks we built, the assistant declines and tells you to handle it yourself. That refusal is deliberate.

## The exceptions we disclose

You talk to the assistant through Telegram. Telegram's servers are not in Canada, so your commands and notifications pass through their infrastructure.

Your business data does not move through Telegram. Commands do. We state this distinction in the contract and we won't imply otherwise in a sales conversation.

Billing runs through Stripe, which processes payments outside Canada. Stripe sees your billing contact and card details. It never sees your business data. If you'd rather nothing at all left the country, pay by cheque or e-transfer and nothing does.

## What we hold

Only what the assistant needs: customer records, pricing, job history, rules, and documents you hand us. We don't take health records, legal files, or regulated financial data. If we can't hold something safely and legally, we say so before we start.

## Legal

We operate under PIPEDA and applicable provincial privacy law, including Quebec's Law 25 where it applies. Before taking on a client we confirm what data we'll hold and under which rules.